Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AdeaHealth’s relationship with you in relation to this website.

DISCLAIMER

Adea Health services should not be considered a substitute for existing medical advice or treatment.

Always seek the advice of your physician or other qualified healthcare provider with any questions regarding a medical condition or treatment before undertaking a new healthcare regimen.

Adea Health clients should always consult their doctor on the compatibility of our programmes with existing diagnoses, treatments or medical advice.

All medical professionals and healthcare providers participating in Adea Health programmes or referred by Adea Health will only be registered and compliant within their own jurisdictions unless stated otherwise.

Adea Health makes no representations that any medical professional, healthcare provider or institution directly or indirectly associated with Adea Health is compliant with the Client's jurisdiction.

By contracting Adea Health packages clients understand they engage with medical professionals and healthcare providers under the professional and provider jurisdiction.

The Client agrees and understands that the Health+ Team consists of independent healthcare professionals who work independently from the Company.

Adea Health services are not to be used in an emergency. If you believe that you or the person you are assisting requires urgent medical attention, you should immediately contact emergency services.

The Company: Adea Health Ltd. duly incorporated in accordance with the laws of Ireland with Company Number 759849 with its registered office situated at 77 Camden Street, Lower Dublin, Dublin D02 XE80.

1. INTRODUCTION:

1.1 The following Terms and Conditions govern your relationship with the Company, which provides Health+ programmes through a designated Health+ Team.
1.2 By using the Company's services, you are entering into an Agreement with the Company and agree to be bound by the Terms and Conditions of use, which together with our privacy policy govern the Company’s relationship with you.
1.3 By using the Company’s services in any way, you shall be deemed to have unconditionally accepted all these Terms and Conditions. In the event that you do not agree with any of the Terms and Conditions, you must cease to use the Company’s services.
1.4 The Company may, in its sole discretion, change any of these Terms and Conditions at any time. Any term changes will not apply to clients on ongoing programmes. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes.
1.5 These Terms and Conditions will be governed and construed and interpreted in accordance with Irish Law and you irrevocably submit to the exclusive jurisdiction of the Irish Courts.

2. DEFINITIONS:

2.1 In this agreement unless the context indicates otherwise:
2.1.1 “Agreement” refers to this Agreement entered into between the Company and the Client for the supply of the services in accordance with these Terms and Conditions;
2.1.2 “Applicable Data Protection Laws” refers to all applicable laws, statutes, statutory provisions and/or subordinate legislation in force from time to time relating to the provision or use of the Services and/or Products applicable to this Agreement;
2.1.3 “Client” refers to the individual who makes use of the Company’s services;
2.1.4 “Confidential Information” refers to all information of a confidential nature (however recorded or preserved) including but not limited to details of clients, suppliers, plans, intentions, marketing opportunities, operations, processes, product and service information, know-how, designs, trade secrets or software applicable to these terms and conditions;
2.1.5 “Health+ Team” refers to an independent, multidisciplinary group of healthcare professionals working collaboratively and in coordination to deliver Company services.
2.1.6 “Health+ Coach” refers to a certified healthcare professional dedicated to guiding clients toward achieving their health and wellness goals through personalised support, education, and guidance. As an employee of the Company, a Health+ Coach coordinates between medical professionals and clients, assists with programme adherence, and translates medical information into understandable terms for clients.
2.1.7 “Intellectual Property Rights” refers to all intellectual property rights whether registrable or not including copyright and related rights, database rights, confidential information, trade secrets, business names, trade names, trademarks, passing off rights, patents and rights in design;
2.1.8 “Services” refers to the services provided by the Company as set out in clause 3 hereinbelow.

3. COMPANY OBLIGATIONS:

3.1 The Company shall provide the services set out in these Terms and Conditions, with the necessary skill and care normally expected of a healthcare professional.
3.2 The Company shall provide fully vetted, certified medical professionals and healthcare providers to provide medical services as independent entities as per instruction and coordination of the Company.
3.3 The Company shall gather all relevant information from medical professionals and healthcare providers to provide the Client with a thorough and personalised assessment of their health and a detailed plan to achieve programme objectives.
3.4 Which procedure is set out hereinbelow:
3.4.1 Programme Procedures
Disclaimer: The Company does not receive any profits, commissions, or financial interests from/in partner labs. All advantages received by the Company are passed to its clients.

4. CLIENT OBLIGATIONS:

4.1 The Client agrees to comply with the rules and procedures set out by the relevant Health+ Coach.
4.2 The Client agrees and understands that the online consultations referred to in clause 3 above are conducted on any electronic device with access to the internet, a webcam, audio speaker, and microphone which will take place via online platforms such as Zoom, Microsoft Teams, Google Meet etc.
4.3 The Client agrees and understands that the programme does not cover any prescriptions, supplements and/or medication expenses.
4.4 The Client understands that the Company can in no way guarantee changes related to chronic conditions and that the programme does not substitute ongoing and/or future medical treatment related to such chronic conditions.
4.5 The Client agrees to use their best endeavours to respond to communications from the Company within 48 hours during the 6-month programme.
4.6 In the event that the Client needs to cancel a scheduled appointment; such cancellation shall be made in writing to the relevant Health+ Team member at least 48 hours prior to the appointment. Should the cancellation occur within 48 hours of the appointment, the Client acknowledges that a new payment may be required to reschedule the existing appointment, at the discretion of the Company.
4.7 In the event that the Client fails to show up for a scheduled appointment with any Health+ Team member, the Client acknowledges that a new payment may be required to reschedule the missed appointment, at the discretion of the Company.
4.8 The Client acknowledges that they have read the Company's privacy policy at https://adeahealth.com/privacy-policy/ and confirms their understanding that their personal data will only be used by the Company to manage and procure healthcare solutions and treatment (which will not be commercialised, sold, or used by the Company for marketing or scientific research purposes).

5. AUTHORITY AND REPRESENTATION:

The Client acknowledges that the Company and any of the medical providers in its network may need the following:
5.1 All applicable Client medical records or other healthcare information (including intake forms, chart notes, reports, correspondence, and billing statements).
5.2 The Client agrees and understands that the Health+ Team may have to share the Client's medical and personal data (including personal data and special category personal data) with additional healthcare providers (whether inside or outside of the Client's jurisdiction) to the extent necessary to procure healthcare solutions on the Clients behalf.

6. PAYMENT OF FEES:

6.1 The Client agrees and understands that in order to be enrolled in the chosen programme, payment of the full programme fee is due and payable before the programme starts.
6.2 To improve affordability, the Company has introduced a payment option where Clients, subject to an affordability assessment, may make a non-refundable 50% payment of the total programme fee. The remaining balance will then be paid proportionally in instalments over the preceding 5 (five) months until the full amount is settled.
6.3 Any failure by the Client to make payment to the Company for services rendered may result in the forfeiture of the Client's enrolment in the programme. The Client further agrees and understands that upon such forfeiture, all payments already made to the Company will be retained by the Company.

7. TERMINATION AND REFUNDS:

7.1 Programme fees are non-refundable once it starts. However, there is a 14 (fourteen) day grace period for cancellation, provided that no work has been undertaken. Should cancellation occur within the 14 (fourteen) day grace period a refund will be issued.
7.2 In instances where work has been undertaken, the refund will be made by calculating fees paid minus work undertaken. Medical doctors and healthcare providers’ cost is calculated at USD 250 per hour. Health+ Coaches’ cost is USD 125 per hour. There will be an administrative charge of USD100 per cancellation.

8. REFERRAL TO ADDITIONAL HEALTHCARE PROVIDERS:

8.1 The Health+ Team reserves the right to recommend additional healthcare providers, who in the professional opinion of the Health+ Team are necessary to achieve a holistic completion of the programme.
8.2 The Client agrees and understands that the additional healthcare providers operate independently from the Company and are in no way affiliated with or employed by the Company. The decision to engage with the recommended additional healthcare providers rests solely with the Client, who will engage with them based on the Terms and Conditions agreed upon directly between the Client and the additional healthcare provider.

9. FORCE MAJEURE:

9.1 Neither party shall be in breach of this Agreement or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. The time for the performance of such obligations shall be extended accordingly.

10. LIABILITY EXCLUSION:

10.1 To the extent that such exclusions are allowed by law and accepting claims for bodily injury or death due to negligence on the part of the Company. The Company does not accept any responsibility for any type of damage or loss to the Client caused by third-party healthcare providers.
10.2 The Company shall not be bound by any act or omission, which is done beyond the scope of this agreement by the Client.
10.3 The Company will not be liable towards the Client if for any reason the service is unavailable at any time or for any period. The service is not a substitute for dedicated emergency services.
10.4 Under no circumstances will the Company be liable for any special, indirect, incidental, consequential, exemplary, aggravated or punitive losses or damages hereunder, including any loss of profits, whether foreseeable or unforeseeable.

11. DISPUTE RESOLUTION:

11.1 Should any dispute arise between the parties pursuant to this Agreement, the Parties hereby agree and undertake to apply their respective best endeavours to resolve such dispute through amicable mediation.
11.2 Should the dispute remain unresolved through mediation, the Parties shall submit to the jurisdiction of the courts of Ireland for the purpose of any suit, action, or other proceeding arising out of or based upon this Agreement.

12. SEVERANCE:

12.1 If any provision or part-provision of this agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any provision or part-provision of this agreement is deemed deleted the parties shall negotiate in good faith to agree on a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

13. NOTICES:

13.1 Any notice to be given by either party to the other may be served by email or by tracked post to the address of the other party given in the agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved to be deemed to be received on the day it was sent, or if sent by tracked post shall be deemed to have been delivered in the ordinary course of post.