Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern AdeaHealth’s relationship with you in relation to this website.

DISCLAIMER

AdeaHealth services should not be considered a substitute for existing medical advice or treatment.

Always seek the advice of your physician or other qualified healthcare provider with any questions regarding a medical condition or treatment before undertaking a new healthcare regimen.

AdeaHealth clients should always consult their doctor on the compatibility of our programmes with existing diagnoses, treatments or medical advice.

All medical professionals and healthcare providers participating in AdeaHealth programmes or referred by AdeaHealth will only be registered and compliant within their own jurisdictions unless stated otherwise.

AdeaHealth makes no representations that any medical professional, healthcare provider or institution directly or indirectly associated with AdeaHealth is compliant with the Client's jurisdiction.

By contracting AdeaHealth packages clients understand they engage with medical professionals and healthcare providers under the professional and provider jurisdiction.

The Client agrees and understands that the Health+ Team consists of independent healthcare professionals who work independently from the Company.

AdeaHealth services are not to be used in an emergency. If you believe that you or the person you are assisting requires urgent medical attention, you should immediately contact emergency services.

The Company: AdeaHealth Ltd. duly incorporated in accordance with the laws of Ireland with Company Number 759849 with its registered office situated at 77 Camden Street, Lower Dublin, Dublin D02 XE80.

1. INTRODUCTION:

1.1 The following Terms and Conditions govern your relationship with the Company, which provides Health+ programmes through a designated Health+ Team.
1.2 By using the Company's services, you are entering into an Agreement with the Company and agree to be bound by the Terms and Conditions of use, which together with our privacy policy govern the Company’s relationship with you.
1.3 By using the Company’s services in any way, you shall be deemed to have unconditionally accepted all these Terms and Conditions. In the event that you do not agree with any of the Terms and Conditions, you must cease to use the Company’s services.
1.4 The Company may, in its sole discretion, change any of these Terms and Conditions at any time. Any term changes will not apply to clients on ongoing programmes. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes.
1.5 These Terms and Conditions will be governed and construed and interpreted in accordance with Irish Law and you irrevocably submit to the exclusive jurisdiction of the Irish Courts.

2. DEFINITIONS:

2.1 In this agreement unless the context indicates otherwise:
2.1.1 “Agreement” refers to this Agreement entered into between the Company and the Client for the supply of the services in accordance with these Terms and Conditions;
2.1.2 “Applicable Data Protection Laws” refers to all applicable laws, statutes, statutory provisions and/or subordinate legislation in force from time to time relating to the provision or use of the Services and/or Products applicable to this Agreement;
2.1.3 “Client” refers to the individual who makes use of the Company’s services;
2.1.4 “Confidential Information” refers to all information of a confidential nature (however recorded or preserved) including but not limited to details of clients, suppliers, plans, intentions, marketing opportunities, operations, processes, product and service information, know-how, designs, trade secrets or software applicable to these terms and conditions;
2.1.5 “Health+ Team” refers to an independent, multidisciplinary group of healthcare professionals working collaboratively and in coordination to deliver Company services.
2.1.6 “Health+ Coach” refers to a certified healthcare professional dedicated to guiding clients toward achieving their health and wellness goals through personalised support, education, and guidance. As an employee of the Company, a Health+ Coach coordinates between medical professionals and clients, assists with programme adherence, and translates medical information into understandable terms for clients.
2.1.7 “Intellectual Property Rights” refers to all intellectual property rights whether registrable or not including copyright and related rights, database rights, confidential information, trade secrets, business names, trade names, trademarks, passing off rights, patents and rights in design;
2.1.8 “Services” refers to the services provided by the Company as set out in clause 3 hereinbelow.
2.1.9 “Healthcare professional” refers to someone who is qualified and licensed to provide medical, therapeutic, or diagnostic services to patients.
2.1.10 “Healthcare provider” refers to an individual or organization that delivers medical or health-related services to patients.

3. COMPANY OBLIGATIONS:

3.1 The Company shall provide the services set out in these Terms and Conditions, with the necessary skill and care normally expected of a healthcare professional.
3.2 The Company shall provide fully vetted, certified medical professionals and healthcare providers to provide medical services as independent entities as per instruction and coordination of the Company.
3.3 The Company shall gather all relevant information from healthcare professionals and healthcare providers to provide the Client with a thorough and personalised assessment of their health and a detailed plan to achieve programme objectives.
3.4 Which procedure is set out hereinbelow:
3.4.1 Programme Procedures
3.4.1.1 The Client will have a free 15-minute discovery consultation with a Health+ Coach to determine needs and eligibility.
3.4.1.2 Programme coordination starts upon receipt of payment, as per programme descriptions.
3.4.1.3 Programmes include consultation assessments as per programme descriptions.
3.4.1.4 Laboratory tests (urine, blood, body composition) will be required, with costs excluded from programme fees.
3.4.1.5 Results will be reviewed by the Health+ Team, and additional testing may be required.
3.4.1.6 Based on the results, the Health+ Team will create a personalised 6-month programme and schedule online consultations as per programme descriptions.
3.4.1.7 Weekly 15-minute follow-ups with a Health+ Coach will ensure adherence and adjustments.
3.4.1.8 Upon completing the 6-month programme, the Client will have a final session with the Health+ Team to review progress and sustain health improvements indefinitely.
Disclaimer: The Company does not receive any profits, commissions, or financial interests from/in partner labs. All advantages received by the Company are passed to its clients.

Limitations of Service and Emergency Use

The services provided by AdeaHealth are intended for general wellness and non-emergency health management purposes. They are not a substitute for in-person medical care or emergency services.

Important: Do not use the AdeaHealth platform for medical emergencies. If you believe you are experiencing a medical emergency, call your local emergency services immediately.

AdeaHealth reserves the right to decline or discontinue services to individuals whose needs are beyond the scope of our platform.

SERVICES

AdeaHealth agrees to provide the following services ("AdeaHealth Services") in accordance with these Terms:

AdeaHealth provides health optimization services through a suite of structured programmes tailored to meet the unique needs of individuals across different life stages and health goals. These services are delivered via virtual consultations, assessments, and ongoing support from qualified healthcare professionals. Our programmes include: Health+, Fertility-Fit, Menopause+, Men+, Corporate+, Metabolic+, Kids+ Metabolic, and Anti-Ageing+.

Service Delivery

Each programme includes an initial intake and health assessment of 60 minutes, followed by ongoing personalised care coordinated through the AdeaHealth platform.
Clients are matched with healthcare professionals based on their programme goals and health profile.

Services may include lab testing (separate cost), health coaching, specialist referrals, treatment planning, and digital health tracking.

All consultations are scheduled and managed through AdeaHealth’s secure platform.

4. CLIENT OBLIGATIONS:

4.1 The Client agrees to comply with the rules and procedures set out by the relevant Health+ Coach.
4.2 The Client agrees and understands that the online consultations referred to in clause 3 above are conducted on any electronic device with access to the internet, a webcam, audio speaker, and microphone which will take place via online platforms such as Zoom, Microsoft Teams, Google Meet etc.
4.3 The Client agrees and understands that the programme does not cover any prescriptions, supplements and/or medication expenses.
4.4 The Client understands that the Company can in no way guarantee changes related to chronic conditions and that the programme does not substitute ongoing and/or future medical treatment related to such chronic conditions.
4.5 The Client agrees to use their best endeavours to respond to communications from the Company within 48 hours during the 6-month programme.
4.6 In the event that the Client needs to cancel a scheduled appointment; such cancellation shall be made in writing to the relevant Health+ Team member at least 48 hours prior to the appointment. Should the cancellation occur within 48 hours of the appointment, the Client acknowledges that a new payment may be required to reschedule the existing appointment, at the discretion of the Company.
4.7 In the event that the Client fails to show up for a scheduled appointment with any Health+ Team member, the Client acknowledges that a new payment may be required to reschedule the missed appointment, at the discretion of the Company.
4.8 The Client acknowledges that they have read the Company's privacy policy at www.adeahealth.com/privacy-policy and confirms their understanding that their personal data will only be used by the Company to manage and procure healthcare solutions and treatment (which will not be commercialised, sold, or used by the Company for marketing or scientific research purposes).
4.9 The client ensures that all personal and medical information provided to AdeaHealth is accurate, complete, and up-to-date.
4.10 the client adheres to all policies and guidelines provided by AdeaHealth and the Healthcare Provider.

5. AUTHORITY AND REPRESENTATION:

The Client acknowledges that the Company and any of the healthcare providers in its network may need the following:
5.1 All applicable Client medical records or other healthcare information (including intake forms, chart notes, reports, correspondence, and billing statements).
5.2 The Client agrees and understands that the Health+ Team may have to share the Client's medical and personal data (including personal data and special category personal data) with additional healthcare providers (whether inside or outside of the Client's jurisdiction) to the extent necessary to procure healthcare solutions on the Clients behalf.

6. PAYMENT OF FEES:

6.1 The Client agrees and understands that in order to be enrolled in the chosen programme, a deposit of 50% of the programme fee is due and payable before the programme starts. The remaining balance will then be paid proportionally in installments over the preceding 5 (five) months until the full amount is settled.
6.2 Any failure by the Client to make payment to the Company for services rendered may result in the forfeiture of the Client's enrollment in the programme. The Client further agrees and understands that upon such forfeiture, all payments already made to the Company will be retained by the Company.

7. TERMINATION AND REFUNDS:

7.1 Programme fees are non-refundable once it starts. However, there is a 14 (fourteen) day grace period for cancellation, provided that no work has been undertaken. Should cancellation occur within the 14 (fourteen) day grace period a refund will be issued.
7.2 In instances where work has been undertaken, the refund will be made by calculating fees paid minus work undertaken. Healthcare professionals and healthcare providers’ cost is calculated at USD 250 per hour. Health+ Coaches’ cost is USD 125 per hour. There will be an administrative charge of USD100 per cancellation.

8. REFERRAL TO ADDITIONAL HEALTHCARE PROVIDERS:

8.1 The Health+ Team reserves the right to recommend additional healthcare providers, who in the professional opinion of the Health+ Team are necessary to achieve a holistic completion of the programme.
8.2 The Client agrees and understands that the additional healthcare providers operate independently from the Company and are in no way affiliated with or employed by the Company.
The decision to engage with the recommended additional healthcare providers rests solely with the Client, who will engage with them based on the Terms and Conditions agreed upon directly between the Client and the additional healthcare provider.

9. FORCE MAJEURE:

9.1 Neither party shall be in breach of this Agreement or otherwise liable for any failure or delay in the performance of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. The time for the performance of such obligations shall be extended accordingly.

10. LIABILITY EXCLUSION:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, you hereby release us and agree to hold us harmless from any and all causes of action and claims of any nature resulting from the Services or the Platform, including (without limitation) any act, omission, opinion, response, advice, suggestion, information and/or service of any healthcare professional and/or any other content or information accessible through the Platform.
You understand, agree and acknowledge that the Platform is provided "as is" without any express or implied warranties of any kind, including but not limited to merchantability, non-infringement, security, fitness for a particular purpose or accuracy. The use of the Platform is at your own risk. To the fullest extent of the law, we expressly disclaim all warranties of any kind, whether expressed or implied.
You understand, agree and acknowledge that we shall not be liable to you or to any third party for any indirect, incidental, consequential, special, punitive or exemplary damages.
You understand, agree and acknowledge that our aggregate liability for damages arising with respect to this Agreement and any and all use of the Platform will not exceed the total amount of money paid by you or on your behalf through the Platform in the 12-month period prior to the date of the claim.
If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.
This section (limitation of liability) shall survive the termination or expiration of this Agreement.

11. DISPUTE RESOLUTION:

11.1 Should any dispute arise between the parties pursuant to this Agreement, the Parties hereby agree and undertake to apply their respective best endeavours to resolve such dispute through amicable mediation.
11.2 Should the dispute remain unresolved through mediation, the Parties shall submit to the jurisdiction of the courts of Ireland for the purpose of any suit, action, or other proceeding arising out of or based upon this Agreement.

Dispute Resolution and Governing Law (UK & US)

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of:

Dispute Resolution – United Kingdom

For UK-based users (or where UK law applies), any dispute or claim arising out of or in connection with these Terms shall first be addressed through informal negotiations. If unresolved, the parties agree to mediation under the rules of the Centre for Effective Dispute Resolution (CEDR). Failing mediation, the matter shall be referred to binding arbitration under the Arbitration Act 1996, with the proceedings held in London, in English.

Dispute Resolution – United States

For US-based users, the parties agree to resolve disputes through binding arbitration conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, with arbitration to be held in California unless otherwise agreed.
Users in the United States further agree to:

Exceptions

Either party may seek interim, injunctive, or equitable relief in a competent court of jurisdiction where necessary to protect legal rights or prevent irreparable harm.

12. SEVERANCE:

12.1 If any provision or part-provision of this agreement is or becomes invalid, illegal, or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any provision or part-provision of this agreement is deemed deleted the parties shall negotiate in good faith to agree on a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

13. NOTICES:

13.1 Any notice to be given by either party to the other may be served by email or by tracked post to the address of the other party given in the agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved to be deemed to be received on the day it was sent, or if sent by tracked post shall be deemed to have been delivered in the ordinary course of post.

14. DATA PRIVACY:

AdeaHealth is committed to protecting your privacy and ensuring your personal data is handled in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Health Insurance Portability and Accountability Act (HIPAA) in the United States.

UK GDPR Compliance

For users located in the UK or EU, AdeaHealth complies with the UK General Data Protection Regulation and the Data Protection Act 2018.
This includes:

HIPAA Compliance (US)

For users in the United States, AdeaHealth ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) when handling Protected Health Information (PHI).
This includes:

Data Retention

We will retain your data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When we no longer need your data, it will be securely deleted. AdeaHealth is committed to protecting your personal data. All personal and medical information collected will be handled in accordance with our Privacy Policy and applicable data protection laws.
By agreeing to this agreement and/or by using the platform, you are also agreeing to the terms of the privacy policy. The privacy policy is incorporated into and deemed a part of this agreement. The same rules that apply regarding changes and revisions of this agreement also apply to changes and revisions of the privacy policy.

15. INTELLECTUAL PROPERTY

All content on the AdeaHealth website and platform, including but not limited to text, graphics, logos, software, and digital downloads, is the property of AdeaHealth or its licensors and is protected by international copyright and intellectual property laws.
You may not reproduce, republish, upload, transmit, distribute, or modify any material from this site without the express written permission of AdeaHealth, except where permitted by law.

16. CHANGES TO TERMS AND CONDITIONS

AdeaHealth reserves the right to update or modify these Terms and Conditions at any time, at its sole discretion. Users will be notified of material changes through email and/or platform notifications.
Changes will not apply retroactively to users enrolled in ongoing wellness or clinical programs unless legally required.
Continued use of the platform after such modifications constitutes your acceptance of the revised terms.

17. HEALTHCARE PROVIDER QUALIFICATIONS

AdeaHealth will take all practicable steps to verify that all healthcare providers practising in their relevant jurisdiction and recommended by AdeaHealth will be registered as healthcare providers in their jurisdiction and will be compliant with the requirements in their home jurisdiction. AdeaHealth will re-verify these details at least once every 12 months to ensure ongoing compliance.
AdeaHealth's services are not intended for emergency situations. If you or someone else requires urgent medical attention, please call your local emergency services immediately. If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.

18. YOUR SUBSCRIPTION

Any type of subscription you choose will continue and automatically renew until you cancel the membership. By choosing a recurring Membership Service, you acknowledge that such paid services have a recurring payment and you accept responsibility for all recurring charges prior to cancellation. Once you provide complete payment information and conclude the payment transaction, you will be charged for the subscription immediately but it may take some time before you are matched and can begin the sessions.

You can cancel the subscription to the service at any time for any reason. Your membership must be cancelled before it renews in order to avoid the next billing cycle. For the further avoidance of any doubt, unless otherwise advised by AdeaHealth, any sessions (video, phone or chat) accrued but unused within a billing cycle will not roll over or be eligible for use after that billing cycle concludes.

We reserve the right to change our subscription or adjust prices of our services. Any changes to your membership services will only take effect following proper notice (30 days) to you. While we do our best to avoid increasing prices unnecessarily, we may need to increase prices from time to time to accommodate inflation, increased operational costs and changes in market conditions. As always, you will have the opportunity to cancel your subscription at any time if these changes are not satisfactory to you.

In instances where work has been undertaken, the refund will be made by calculating fees paid minus work undertaken. Medical doctors and healthcare providers’ cost is calculated at USD 250 per hour. Health+ Coaches’ cost is USD 125 per hour. There will be an administrative charge of USD100 per cancellation.

19. YOUR ACCOUNT, REPRESENTATIONS, CONDUCT AND COMMITMENTS

You hereby confirm that you are legally able to consent to receive our Services, or have the consent of a parent or guardian, and are legally able to enter into a contract.

Minor Consent: Where consent from a parent or guardian is required to receive our Services, you hereby confirm that as the consenting parent or guardian, you have the sole right to consent to our Services for the minor seeking healthcare and are not legally mandated to confer with or get consent from any other legal guardian before consenting. You also give affirmative consent to the provisions set forth in the accompanying Privacy Policy regarding the collection, process, and use of personal information on behalf of the minor. You also agree that consent to our Services remains valid until membership is cancelled.

You hereby confirm and agree that all the information that you provided in or through the Platform, and the information that you will provide in or through the Platform in the future, is accurate, true, current and complete. Furthermore, you agree that during the term of this Agreement you will make sure to maintain and update this information so it will continue to be accurate, current and complete.

You agree, confirm and acknowledge that you are responsible for maintaining the confidentiality of your password and any other security information related to your account (collectively "Account Access"). We advise you to change your password frequently and to take extra care in safeguarding your password.

You agree to notify us immediately of any unauthorized use of your Account Access or any other concern for breach of your account security. You agree, confirm and acknowledge that we will not be liable for any loss or damage that incurred as a result of someone else using your account, either with or without your consent and/or knowledge.

You agree, confirm and acknowledge that you are solely and fully liable and responsible for all activities performed using your Account Access. You further acknowledge and agree that we will hold you liable and responsible for any damage or loss incurred as a result of the use of your Account Access by any person whether authorized by you or not, and you agree to indemnify us for any such damage or loss.

You agree and commit not to use the account or Account Access of any other person for any reason.

You agree and confirm that your use of the Platform, including our Services, are for your own personal use only and that you are not using the Platform or the our Services for or behalf of any other person or organization.

You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the Platform's systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorized access to the aforementioned.

You agree and commit not to make any use of the Platform for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.

You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the healthcare professionals and us.

If you receive any file from us or from a Healthcare professional, whether through the Platform or not, you agree to check and scan this file for any virus or malicious software prior to opening or using this file.

You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following: (a) your access to or use of the Platform; (b) any actions made with your account or Account Access whether by you or by someone else; (c) your violation of any of the provisions of this Agreement; (d) non-payment for any of the services which were provided through the Platform; (e) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right. This clause shall survive expiration or termination of this Agreement.

You confirm and agree to use only credit cards or other payment means (collectively “Payment Means”) which you are duly and fully authorized to use, and that all payment related information that you provided and will provide in the future, to or through the Platform, is accurate, current and correct and will continue to be accurate, current and correct.

You agree to pay all fees and charges associated with your account on a timely basis and according to the fees schedule, the terms and the rates as published in the Platform. By providing us with your Payment Means you authorize us to bill and charge you through that Payment Means and you agree to maintain valid Payment Means information in your account information.